Frequently asked questions

Have questions? We’re here to help

Title

Who is Timeless Modesty?

We are a Muslim founded and ran business based in Chicago, IL, USA. We are proud to say we manufacture our products all across countries in the world.

 

For additional questions and inquiries: timelessmodestyshops@gmail.com

I received an incorrect or defective product.

We are incredibly sorry to hear this. Thankfully, Timeless Modesty works diligently to replace your product, or refund our order.

 

For additional questions and inquiries: timelessmodestyshops@gmail.com

How does billing work?

Our billing process is designed to be simple and secure. Upon making a purchase, your chosen payment method will be securely processed through our encrypted system. We accept various payment options, including credit/debit cards, PayPal, and other common methods. Additionally, you'll receive an electronic receipt confirming your transaction details for your records.

 

For additional questions and inquiries: timelessmodestyshops@gmail.com

 

 

Where are the charity proceeds donated?

We have recently partnered with Pious Projects, our trusted organization, to deliver 30% of our proceeds to those in need in Gaza. In the heart of our mission lies an unwavering commitment to extending a helping hand to those in need, particularly in Palestine, where hope often flickers amidst the shadows of adversity. Our dedication transcends mere sympathy; it's a profound resonance with the struggles, the dreams, and the resilience of a people striving against unimaginable odds. 

 

To learn more click here.

How do I update my information on an order?

Simply email us at timelessmodestyshops@gmail.com with the following format:

 

Title/Headline - Updated Customer Info - Order Number #xxxxxxx (your order number)

 

First name, Last Name

Phone Number

Email

Address

Refund Policy

If product was not what you expected: We understand that sometimes a product may not meet your expectations. We accept refunds within one week of delivery, provided they are approved. To initiate a return, please contact our customer support team: timelessmodestyshops@gmail.com who will guide you through the process. Please note that returns shipped back to us before approval are not accepted. We strive to ensure a smooth and efficient refund process for our valued customers. For more information about refunds click here.

If product was incorrect or defective: refer to the FAQ above.